Resolved
We can confirm that the withdrawal issue via Bre-B keys in Colombia is now resolved, and new withdrawals are going through as expected.
Thank you for your patience while we worked through this.
Identified
We've identified the cause of the withdrawal issues via Bre-B keys in Colombia. Our team is working on a fix, and we'll continue to provide updates.
Investigating
We're currently investigating an issue causing failures in withdrawals via Bre-B keys in Colombia. Our team is working with our payment partner to identify the root cause and restore normal processing as soon as possible.
